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Jackpocket (Again!) Earns Responsible Gaming Certification

Our player protection features and policies meet the highest standard for responsible gambling.

It's been a winning year for our lottery players, and today we're proud to announce a win of our own. Jackpocket has again received responsible gaming certification by the National Council on Problem Gambling! 

Last month, Jackpocket completed the Internet Responsible Gambling Compliance Assessment Program (iCAP) for the second time to receive its 2020 iCAP certificate. iCAP certification is the highest standard in the U.S. for online responsible gaming. 

About iCAP

Administered by the National Council on Problem Gambling (NCPG), the iCAP assessment verifies online gaming products against best practice standards for responsible gaming. This year, Jackpocket was verified against updated standards from Gambling Integrity, one of the world’s leading consultancies in responsible gambling, in partnership with NCPG.

The rigorous assessment included a deep dive into Jackpocket's corporate responsible gaming policy, staff training, informed decision making process, player assistance resources, self exclusion, advertising and promotions, and other responsible gaming features within the Jackpocket app and product.

Jackpocket is the first third-party lottery service to be awarded iCAP certification. As of March 2019, only five other organizations, which include state lotteries or publicly traded companies, have earned the certificate.

Responsible Gaming on Jackpocket

Jackpocket safeguards against abusive gameplay through a variety of consumer protections:

  • Player limits: Jackpocket enforces spending and funding limits for all app users. Players also have the option to set their own lower limits. Customers who ask for high funding or spend limits are monitored for risky behavior.
  • Self-exclusion: Users can exclude themselves from play on Jackpocket at any time. During this self-exclusion period, players are not able to add fund their account or place orders, and any active Autoplays are deactivated. Winnings from outstanding orders are still distributed, and players can cash out remaining account credits.
  • Player and location identification: Know Your Customer and Anti-Money Laundering compliance ensure every Jackpocket player is identified and age-verified before any play is allowed, eliminating underage app users. Jackpocket also uses geofencing to validate the latitude and longitude coordinates of every order, ensuring each play occurs within legal state boundaries.
  • Support: For those needing gambling support, players can contact state resources or the NCPG’s 24-hour confidential hotline, as well as access these organizations' websites, from directly within the app. They also can close their Jackpocket account from the same app page.
Jackpocket enforces spending and funding limits for all app users. Players also have the option to set their own lower limits.

The bottom line? We want our players to be entertained, but it’s our top priority to make sure the experience doesn’t turn from fun to financially troubling. Jackpocket is a proud member of the National Council on Problem Gambling. We’re also the winner of NCPG’s 2019 Best Corporate Social Responsibility Award for our commitment to preventing and addressing problem gaming.

Learn more about Jackpocket’s safety tools and resources that are creating a more responsible lottery.

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