Jackpocket Casino achieves iCAP responsible gambling certification
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Jackpocket Casino Becomes First iGaming Operator to Receive Responsible Gaming Certification

Here's how we help you play responsibly.

Problem Gambling Awareness month is right around the corner. Today we're celebrating by announcing that we've received responsible gaming certification from the National Council on Problem Gambling (NCPG) as part of its Internet Responsible Gambling Compliance Assessment Program.

iCAP certification is the highest standard in the U.S. for online responsible gaming.

“In achieving iCAP accreditation, Jackpocket Casino has emerged as a pioneer in prioritizing player protection and responsible gambling practices within the U.S. iGaming landscape,” said Keith Whyte, NCPG Executive Director. “We applaud Jackpocket for emphasizing the safety of their users and for setting an exemplary standard for the industry.”

The rigorous evaluation required of Jackpocket Casino to receive iCAP certification consisted of a product and website overview, interviews with management and customer service teams, and an audit of the company’s responsible gaming policies, tools, advertising, and promotions. The audit was conducted by Gambling Integrity, one of the world’s leading consultancies in responsible gambling.

Jackpocket Casino wager limits
Jackpocket Casino offers the ability to self-impose limits on how much users deposit or spend.

To earn this certification, Jackpocket demonstrated dedication to player safety through a variety of features.

  • Player limits: Jackpocket Casino offers the ability to self-impose limits on how much users deposit or spend, and/or on the amount of time you play, including restricting all account activity for a set period.

  • Time-outs: Users can take a break from playing for any number of days, weeks or months when they will be unable to play any games or access their Jackpocket Casino account.  

  • Self-exclusion: Users can exclude themselves from play for periods of 1 or 5 years.

  • Support: For those needing gambling support, players can contact the NCPG’s 24-hour confidential hotline via a call or text message, as well as access the organization's website from directly within the app.

  • Player and location identification: Jackpocket enforces strict verification protocols upon signup to prevent underage gambling.

  • Enhanced security: We employ multi-factor authentication on logins to increase account security.

  • Employee Training: We provide our employees with continuous training on detecting problem gambling.

"Our mission to provide a fun and responsible online casino experience rests on ensuring the highest levels of safety and security. Every step we take is with the goal of safeguarding our users,” said Jackpocket CEO and founder, Peter Sullivan. “We are proud of the fact that with Jackpocket Casino, players can confidently participate in their favorite games, knowing that their safety is not only a priority, but also professionally validated by the NCPG.”

 Learn more about Jackpocket Casino's responsible gambling tools and protections

If you’d like additional support, NCPG offers resources on their website at www.ncpgambling.org.

If you or someone you know has a gambling problem and wants help, call 1-800-GAMBLER.

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